Frequently Asked Questions About Elevators and Lifts

Ray Strong Elevators provides commercial and industrial elevator service, maintenance and repair. We also sell, install, service and repair residential elevators, stairlifts and wheelchair lifts.

Explore our complete elevator and lift services or call (205) 238-6665 to discuss what you need.

Ray Strong Elevators has served Alabama property owners since 2015. The company is based in Ashville and works throughout the greater Birmingham, Huntsville–Decatur and Montgomery areas.

Learn more about Ray Strong Elevators .

We welcome calls from homeowners, building owners, property managers, facility managers, contractors and other authorized property representatives.

If you are calling about equipment at a property you do not own, be prepared to provide the appropriate owner, manager or site-contact information.

We will begin by asking about the property, location, equipment and reason for your call. The next step depends on whether you are planning new residential accessibility equipment, requesting a repair or discussing ongoing elevator maintenance .

You do not need to diagnose the equipment before calling. Describe what you know, and we will help identify the information needed next.

Ray Strong Elevators’ commercial and industrial services focus on existing elevator service, maintenance and repair. New-equipment sales and installation are offered for qualifying residential elevators, stairlifts and wheelchair lifts.

Visit Commercial Elevator Service & Repair or Industrial Elevator Service & Repair for more information.

Scheduling may be coordinated around building access, facility procedures, operating hours and the needs of occupants or on-site personnel. Available arrangements depend on the property, requested work and current schedule.

Mention any access restrictions, production schedules or notification requirements when you call.

Keep the equipment and surrounding area accessible. Identify any locked entrances, restricted areas, parking instructions or check-in procedures before the appointment.

For a business or facility, designate an authorized person who can meet the technician, explain the concern and provide access to available equipment records.

Do not remove covers, bypass safety devices or attempt to prepare internal equipment components.

Property management should determine whether occupants need advance notice based on the equipment, building and expected work. Notification may be helpful when access could be limited or the elevator may be unavailable during service.

Ray Strong Elevators can discuss the anticipated work so the responsible property representative can plan appropriate communication.

Project coordination may involve property managers, builders, electricians, design professionals or other contractors, depending on the equipment and work required.

Responsibilities should be identified clearly before work begins. Ray Strong Elevators can explain which information or site conditions are needed for the elevator or lift portion of the project.

Ray Strong Elevators can be contacted about elevator and lift concerns 24 hours a day. Being on call does not guarantee immediate arrival, a specific response time or that every request can be completed after hours.

Availability depends on the location, equipment, nature of the problem, site access, scheduling and other service conditions. Call (205) 238-6665 and explain what is happening.